Help center
Start here for kit instructions, report navigation, privacy basics, and support. This content is for wellness education and dashboard navigation only. It is not medical advice or clinical interpretation.
Learn what the gut microbiome is, what 16S rRNA sequencing detects, and how a kit moves from activation to results.
Open guide ->Use composition charts, genus views, diversity context, species insights, and downloads without over-reading the data.
Open guide ->Plain-language details on what data is collected, why it is used, who can access it, and how to contact support.
Open guide ->Get help with activation, collection, shipping, account access, or report navigation.
Open guide ->Common questions
Activate your kit first, then follow the printed collection guide. Use the collection materials included in your kit, avoid contact with toilet water or other surfaces, seal the tube and return bag, and ship it back using the provided mailer.
Use the return mailer included with your kit. If your label is missing or damaged, contact support before shipping so we can help you avoid delays.
After the lab receives your sample, it moves through intake, DNA extraction, sequencing, analysis, and result release. Your dashboard shows the current stage and will link to the report when it is ready.
Contact support if a barcode does not activate, a kit was lost or damaged, your sample status looks wrong, or you need help finding a report or download.
HelloTummy reports are intended for wellness education and personal tracking. They are not intended to diagnose, treat, prevent, or assess disease. Talk with a qualified healthcare professional for medical concerns.
